Deskripsi : Quality Assurance Representative - Vacation Club. Perusahaan : Wyndham Destinations. Lokasi Kota / Kabupaten : Jakarta+1 location
We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
PRIMARY OBJECTIVES:
To facilitate a compliant and efficient process that is returning all site generated sales contracts to
reach transmitting stage,
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Complete and review all sales and finance documents with all new and upgrading owners,
- Provide pre and post-sale HEART Service to ensure retention of the business and ensure
- compliance with all regulatory, Finance and business processes, policies and procedures,
- Ensure timely collection and processing of any information required by the company and or
- Finance By Wyndham, in order for the company to approve the Application for Vacation
- Credits, and for Finance by Wyndham to complete the loan assessment process supporting
- the purchase of Vacation Credits,
- Observe and identify any compliance concerns, patterns or any other issues detrimental to
- maintaining business retention and communicate such with the Site Project Directors and or
- Quality Assurance Manager ( where applicable), and conduct appropriate training with staff,
- or work with the site dedicated traniner.
- Active participant in sales and site management meetings,
- Any other duties as assigned by the Director Business Retention and Discovery and or, Quality
- Assurance Manager (where applicable),
THE SCOPE OF THE ROLE
The Quality Assurance Representative (QAR) will execute the full sales documentation closing process,
and provide total support to the new and upgrading owner about the purchase decision they just
made, by emphasizing some off the key benefits that are applicable to the owner.
NATURE AND SCOPE OF DESCISSION MAKING
The QAR will partners with Sales and Consumer Finance leadership teams to analyze retention results, identify areas of opportunity and formulate action plans for improvement. QAR follows Best Practices to achieve retention and engagement goals.
KEY POSITION COMPETENCIES AND CRITERIA:
- Must meet all requirements under National Consumer Credit Protection Act.
- Result Driven,
- Ability to build trust,
- Have an executive disposition,
- Have business acumen,
- Is very detailed orientated
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.
